Privacy Policy Irving Appliance Fix
How we collect, use, and protect your personal data. Written in plain sentences so you know exactly where you stand.
Privacy Policy - Irving Appliance Fix
Last Updated: 2025
Introduction
Irving Appliance Fix operates irvingappliancefix.com and serves appliance repair customers across Irving, TX and the greater DFW Metroplex.
This privacy policy explains how we collect, use, and protect the personal data - information submitted by a website visitor or customer that identifies them individually, including name, phone number, email address, and home address - gathered through our website and service interactions. It applies to anyone who visits irvingappliancefix.com, submits a contact form, or reaches us by phone or email. Feel free to contact us to schedule repair service at any time. We wrote this in plain sentences so you can read it in under three minutes and know exactly where you stand. We also align our practices with FTC consumer privacy guidelines to ensure we're handling your data responsibly and transparently.
Information We Collect
We collect only the information you give us directly or that your browser shares automatically when you visit our site.
When you fill out a contact form or call us, we collect your name, phone number, email address, and service address. We also collect a brief description of your appliance problem when you provide one. Separately, our website collects standard browser data automatically - including the pages you visit, how long you stay, and the general geographic area you're browsing from. This second category is analytics data, not personal contact information. We do not collect payment card numbers directly through our website.
You provide: name, phone, email, service address
Automatic: pages visited, session length, region
How We Use Your Information
Additional sections: Cookies and Tracking Technologies, Third-Party Services, Your Rights and Choices, Data Retention, Children's Privacy, Changes to This Policy, Contact Us About Privacy
We use your contact information for one purpose: to schedule, complete, and follow up on your appliance repair service.
Your name, phone number, and address are used to confirm appointments, dispatch a technician to the correct location in Irving or the surrounding DFW area, and follow up after your service is complete. We may send a brief follow-up message asking about your experience. We do not use your contact information for unrelated marketing campaigns. We do not sell your information to third-party marketing networks, data brokers, or any external organization. Full stop.
Your information stays inside our service records. It is used to serve you - nothing else. You can learn more about our Irving-based team and how we operate to better understand who has access to your information.
Cookies and Tracking Technologies
Our website uses cookies - small data files stored in your browser - to understand how visitors use the site.
A cookie records basic information: which pages you visited, how you arrived at our site, and how long your session lasted. We use this data to understand which service pages are most useful and to improve the website experience over time. You can disable cookies in your browser settings at any time. Doing so will not affect your ability to contact us or request service. We do not use cookies to identify you personally or to deliver targeted advertising.
Third-Party Services
We use a small number of external services that may receive limited data about your visit to irvingappliancefix.com.
Google Analytics - a web analytics service that records visitor behavior on irvingappliancefix.com, including pages visited, session duration, and general geographic location - governs that data under Google's own privacy policy. Our Google Business Profile may receive information when you interact with it directly, including clicks-to-call or direction requests. If we use a third-party booking or scheduling tool, that platform's own privacy terms apply to any information you submit through it. We do not embed advertising trackers or affiliate network pixels on our site. You may also review our full Terms of Service for additional context on how we govern use of our website and services.
Your Rights and Choices
You have the right to ask what personal data we hold about you and to request that we delete it.
Right to deletion - a customer's ability to request that a business remove their personal information from its records - is something we honor directly. Send your request to in**@****************ix.com with your name and the approximate date of your service or inquiry. We will confirm receipt within two business days and complete the deletion within 30 days. You may also request a copy of the data we hold. If you prefer not to receive follow-up messages after your service, tell your technician or email us and we will note that preference immediately.
Data Retention
We keep your contact and service records for as long as necessary to support your appliance warranty and any follow-up service needs.
Data retention - the period for which a business stores customer information after a service interaction - is set at three years for standard service records at Irving Appliance Fix. After that period, records are deleted from our active systems unless you have an open warranty claim or pending service relationship. You may request earlier deletion at any time using the process described above.
Children's Privacy
irvingappliancefix.com is not directed at children under 13, and we do not knowingly collect information from minors.
If you believe a child under 13 has submitted personal information through our site, contact us at in**@****************ix.com and we will remove it promptly.
Changes to This Policy
We may update this privacy policy when our practices or applicable law changes.
When we do, we will update the "Last Updated" date at the top of this page. Continued use of irvingappliancefix.com after an update constitutes acceptance of the revised policy. We will not make material changes without updating that date.
Contact Us About Privacy
Privacy questions go directly to our team - not a general inbox that gets ignored.
The privacy contact - the designated address to which privacy questions and data removal requests should be directed - for Irving Appliance Fix is:
✉ Email: in**@****************ix.com
● Mail: Irving Appliance Fix, 320 Decker Dr Ste 100, Irving, TX 75062
We respond to privacy inquiries within two business days. If you have a question this policy doesn't answer, ask it. We'll give you a straight answer. For general questions about how we operate, you may also find answers to common appliance repair questions on our FAQ page.
Need an appliance fixed in Irving?
Same-day service across Irving and the greater DFW Metroplex.